FAQs
Frequently asked questions
How do I purchase tickets by phone?
Call our Ticketing Call Center at 1.855.773.6283 between the hours of 10:00 am and 11:00 pm EST.
How do I purchase tickets in person?
If available, our box office opens one hour prior to any public event for ticket purchasing.
What methods of payment do you accept?
At our box office and concessions, we accept Visa, Mastercard, Discover, cash, and personal checks. Online, we accept Visa, Mastercard, and Discover.
What do you offer at your concession stand?
We offer Pepsi products, Wine and Beer, Popcorn, and assorted snacks and candy. Additionally, cocktail/bar service is available at specific events.
What are "Will Call Tickets" and how do I pick them up?
Will Call Tickets are a pick-up method that can be selected free of charge through an online or call center purchase. They have been paid for in advance and can be picked up at the Box Office which opens up one hour prior to the start of the event.
How do I book a room for an event?
Please contact the Sales and Marketing Manager, Emily Moore. You can email her at emoore@therobinsongrand.com or call her at the theatre (304.624.1500 ex. 4). She will be happy to walk you through the process. Check out the Rental Page for more information.
Do you have a Lost & Found?
Yes, please contact the theater at 304.624.1500.
Where do I park?
Jackson Square, City Parking Lot, Hewes Avenue Parking Lot, Limited Street Parking. For more detailed information please visit our Directions & Parking Page.
How do I send in a suggestion for a movie or performance?
Performance and movie title suggestions are best received via email to our Sales & Marketing Manager, Emily Moore.
How do I become a volunteer?
You simply fill out the form on our Volunteer Page. We will provide you with a badge so everyone will know you are one of our Grand Volunteers.
Are you hiring?
We are not currently hiring but we are always accepting resumes. Please send your resumes to our Executive Director, Ryan Tolley.
Is your facility ADA accessible?
Yes, our fully restored and renovated theater is ADA compliant with numerous ramps, two elevators, and ample restrooms for easy accessibility. The main floor and the 4th floor balcony offer wheelchair access into the performance hall. Please contact the theatre for any additional questions.
Do you have a family restroom?
We have two family restrooms in our facility. One is on the 3rd-floor balcony lobby which can be reached by elevator and the other is directly connected to our historic ballroom on the second floor. For more information, please contact the theatre.
Do you have handicapped seating?
There are wheelchair reserved spots marked by a wheelchair sign on our seat maps on the main floor and the top balcony. For patrons with limited mobility, we suggest seating in the rear boxes on the main floor, row M or any aisle seat on the main floor. For specific questions, please contact the theatre.
Do you have a community theatre program?
Yes, we have recently created the Robinson Grand Community Theatre program which is a community engagement program of the RGPAC. For more information, visit the RGCT Page.
Can I rent the Marquee?
No, the marquee is only available for events and performances, unless you are a rental client. If you are a rental client, the marquee design and feature is included in the cost of the rental. For example, we offer a Photography Rental option. For more information, visit our Rental Page.